How to become Callcenter Agent, and what are minimum requirements in South Africa: Do you what to know what it takes to become the best and skilled Callcenter Agent in South Africa? Well, it is a known fact that selecting a career path that you love may take weeks, months, or even years, and may even change during your career journey. It’s important to note that you will have many opportunities to change your career path multiple of times in your life. Now let’s take a look at building a career along the lines of Callcenter Agent below.
Is there a demand for Callcenter Agent skills in South Africa in 2021 – 2022?
There is still a demand for Callcenter Agent in South Africa. However, you should note that any job can easily become redundant in the era of the Fourth Industrial Revolution. The world of work is a rapidly changing environment as the Fourth Industrial Revolution (4IR) has taken root in our society globally. The 4IR is characterized by the increasing capabilities of technology and its effect on work automation and artificial intelligence, greater global connectivity, wearable tech, and the Internet of Things.
So, how do you make sure you are a Professional Callcenter Agent who is in demand and irreplaceable? You should always ask yourself what human qualities do you possess that will significantly make my role as Callcenter Agent more irreplaceable by machines or technology
What skills are required for Callcenter Agent job title in 2021?
To become a successful Callcenter Agent, you need to ensure you possess the following required or useful skills:
- call centers skills
- nederlands skills
- engels skills
- kundenerfahrung skills
- telecommunicatie skills
- klantenservice skills
- english skills
- teamwork skills
- communicatie skills
There are many other related job titles which are simillar to Callcenter Agent job title, which are:
- call agent
- call center agent
- callcenter manager
- callcenter employee
- administratief medewerker
- klantenservice medewerker
- call centre agent
- call center representative
What Universities and Colleges in SA offer courses related to Callcenter Agent
There are many learning institutions in South Africa offering courses to enable you to build a career as Callcenter Agent. Below are the institutions that offer a wide range of courses related to Callcenter Agent:
What Minimum High School Subjects are required for Callcenter Agent career?
Due to the overwhelming number of applicants at many learning institutions in South Africa, most top Colleges and Universities maintain that students who have received an NSC Matric mark of 70% for English (home language or first additional language), Mathematics, Physical Science subjects will have a higher chance of being admitted for most of the courses offered. However, you can still enroll to study to become Callcenter Agent even with less marks.
Also note that entry requirements for Callcenter Agent related courses vary based on your qualification type: Certificate, Degree, Honours, Masters, or PhD.
How long does it take to become Callcenter Agent in South Africa?
When it comes to how long does it take to become a professional Callcenter Agent, there is no a clear-cut answer as there are a number of steps involved, just like any other career. Every person is on a professional journey of some kind, one that begins with our first work experiences and ends at full retirement or end of life. Let’s ignore the differences in professions, job function, job level, and industries. This concept of a professional journey applies whether we are employees, entrepreneurs, freelancers, or other self-employed professionals.
Where to find Callcenter Agent jobs in South Africa?
There are a number of job portals and career sites to find Callcenter Agent related jobs. You should create a profile and register your CV on all of the following websites to increase chances of being hired:
- BizCommunity Jobs
- Career Junction
- Careers Portal
- Google Jobs
- Recruit My Mom
- Government Jobs
- Career Jet
- Junk Mail
- Career Times